Tales From HelpDesk

Floz wrote 06/12/2015 at 10:47 • 2 points

HelpDesk: "Hi, you've reached HelpDesk, what seems to be the trouble?"

User: "I can't connect to anything today."

HelpDesk: "Ok, so what Operating System are you using?"

User: "Windows 10"

HelpDesk: "That's not released yet...  please come into the office."

User: "But I installed it last night... and it's awesome, and it looks like my phone, and blah blah"

HelpDesk: "You're using unfinished software to access 'production' work items."

User: "Yeah, it's pretty great looking."

HelpDesk: "Seriously, the Security team would have my head if I helped you get that connected into our services today."

User: "I don't follow, what are you saying?"

HelpDesk: "I'm saying until you install an approved platform on your device, you are working from in the office."

User (screaming): "You can't do that!"

HelpDesk: "Again, our Security team would be most displeased with both of us for using unfinished, unproven software in a production environment."

*click*

HelpDesk (to self): "Bloody users..."

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In digging a bit behind what tempted this user to make such a decision, I found this gem:
Comparing Windows 10 to the K-car of the 80's is actually pretty apt:

An act of desperation to save a company that had misread the market and gone in the wrong direction
An attempt to emulate what successful competitors were doing
Low quality
Low performance
Poor safety
Unreliable
Lots of advertising/marketing instead of engineering for it.
Despised by enthusiasts and experts
People adopted it because of the low price

My opinions aside, Windows 10 doesn't seem too popular so far with quite a few of its testers, and apparently still has some pretty serious bugs.  Why in the name of anything good would someone try to use it for real work?