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Terms and Conditions?

darrin-bDarrin B wrote 11/27/2022 at 16:17 • 2 min read • Like

I read them. I'm paying the price.

When I was shopping for a new phone, only de-Googled models were on the list. The one I chose claimed full T-Mo compatibility, but after the episode with my previous phone, I was dubious. According to the T&C, returning the phone would be at my expense, shipping it to an address in Canada. Well, ok. Buy now.

It arrived, from France, days ahead of the replacement SIM I ordered from my carrier. After two weeks of online support chats with the carrier, I gave up on the phone. It just would not work on the network. (T-Mo band 12 seems to require some sort of special VoLTE white-listing, which I suspect that this phone didn't have.)

I filed the paper work required by the vendor and shipped it off to the address specified. The shipping charge set me back $130. But this is what I agreed to, right? After a week, or so, in customs it it is out for delivery. It was refused! This was also about the time a shipping label arrived from the vendor. Huh? The phone sat on the shipper's truck for another week before the return to sender caught up to it. Then another week in customs, and finally the phone is back at the shipper's office here. It will be another $150 to take possession of the phone from the shipping company? What!!! At least they didn't manage to crush the phone in transit.

Slapped their label on it and off it goes. Nearly three months later, still no refund.

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