A while ago, we defined our User-centered approach for this project. User-research requires getting close to the users, but we're on strange times with social distancing. Even in regular times, Field Ready's operations are in some difficult to access locations, and I can't travel there, unfortunately.
But we're not in the '90s anymore, when IDEO and Stanford established that User-research required the researcher to go to the place, we're now developing a "remote QA system," for decentralized manufacturing and probably our workflow will also give insights for the project. On the other hand, there is the "UX experiment 1,"; and the intention is to replicate the things I can not get from Field Ready's manufacturing locations and local people. All these will cover enough the humanitarian product design process.
When in the middle of a product design process, you can make a few assumptions to push things to the next level, build the early prototype, fail, and iterate over, in a few words, smoke testing. But this wasn't the case here. We are filling gigantic assumptions right now and getting more precise about what information concerns each user and how they interact with the product, documents, and so on.
The process I'll follow is a simplification of the research part of IDEO's human-centered product design. First, we need to let the users speak by themselves about how they make things work under high risk, quiet and average operations, and a few open questions about documentation, product manufacturing, testing, and deployment; usually the best insights come from this.
After the analysis of each interview, we need to write down a document named "User profile" then, after that, make another analysis to find similar profiles, complement them with the fictional "Personas" from the first-week research, and get the insights. After this, write down another document named "Design recommendations." in this case, regarding UI, interaction, and information architecture.
At this moment, I have conducted fantastic and insightful interviews with Field Ready team members in Bosnia and Jordan. This set of meetings will end this next Thursday.
Greetings from Mx.