Greetings from India !
We have been exploring various options for labeling and one of them is incorporating QR codes with the label. In this way, the user can just scan the code and get all the product details and contact details they would require to get in touch with Field Ready for reporting product repair or defect. An example we made is as follows:
When you scan this QR code, you will be redirected to a contact page where (just for an example) we have Field Ready's website link, a WhatsApp link, and a call number. This looks like the following (this is just an example):
We plan to include QR code stickers on the product packages while some could also be included along with the label we design. For the product label, we plan to have the following information:
We plan to have the Field Ready logo to inform the users where the product is coming from/who is manufacturing it for them; we will have some product specifications in order to help the user report specific product defect when needed; and we have Field ready's email/contact place so that the user can reach out to them there.
Again, this is still in an exploration/ideation stage, we are still finalizing a few things as we move forward and I will be keeping you all posted here !
For rapid-response products, we might just design shipping labels while putting a QR code sticker on their package. Whereas for long-term products, we will design product and shipping labels. In rapid-response, there is very less time to design a label on-site : so we might come up with per-manufactured label stickers/printed labels using a cost-effective label printer that would serve Field ready's needs!
Please stay tuned for more concrete details and plans we have as we move forward in our project ! We also had amazing insightful interviews with Field Ready members through which we gathered a lot of information, and will try incorporating that into our product !
As always, please feel free to drop us a comment or suggestion as you'd like, and we would love to hear from you.
Field Ready Dream Team
Meesha, Tom, Antonio