It started making funny noises for a while, then eventually stopped drying at all. I only bought it five years ago, and people are now used to thinking that is old. It looks brand new on the outside. I'm not paying 2 days salary to replace it if there is a simple fix.
Details
£315 original cost in 2020 (£391.65 in 2025 money)
£14.30 drive belt
£7.10 roller
£90 appliance repairer visit
So £111.4 to repair was a lot cheaper than buying a new one (about £449).
Well, I'm sure I could work it out, given enough time, but it looked like a long time and I would have to buy tools as well.
So I booked an appliance service man to fix it, but chatted with him as he fixed it. The first thing he did was say it was much easier to take the back off. So he did. I watched him repair the dryer, and noted what he did so I can do the same in another 5 years time.
Remove worktop (230) and sides (201,202). Remove heater hood and seal (204 and 205). Remove drum bearing (231) Remove back panel (209) Remove drum (407) Remove front fan lid (526) Loosen bolts holding the motor (502) down.
Lift motor to slide the new drive belt (402) over the front fan (506) and onto the grooved motor axle. Replace old tension pulley (504)
Tighten bolts holding the motor (502) down. Restore front fan lid (526) Restore drum (407) Restore drum bearing (231) Restore back panel (209) Restore heater hood and seal (204 and 205). Restore top (230) and sides (201,202).
Note there are several types of screw.
Fine-thread screws join metal to metal. Coarse-thread screws join metal to plastic. One countersunk screw fastens the plastic front fascia (107) to the metal frame.
He told me he had the same dryer as I did, so that's a good recommendation.
I hope this helps other people who want to do the same maintenance job.
It started making an unusual noise, then stopped drying altogether. Clothes were warm, but had only dried a bit on one side. So the heater is working, but was the drum turning? Throwing a spoon in the drum and switching it on, there was no sound of the spoon clanking. Opening the dryer, the drum could be turned easily.
Conclusion - the drive belt is broken. I ordered a pair of replacements. One to fit now and another to be ready to fit in another 5 years.
When they arrived, I opened the dryer and found the tension pulley had broken. The plastic wheel had come off the metal bearing. That would explain the unusual noise. So I ordered a pair of those.
My dryer was not identical to the one in the explanatory video. I could not get the front off. Eventually I managed to slip the drive belt through the tin gap between the front and the drum. The hardest bit was slipping it past the two rollers that support the front of the drum.
There are two more hurdles to overcome.
Firstly, the motor spindle goes straight to a fan at the front. I now have to find how to get the belt past that. The fan has a hexagonal nut shape, suggesting it could be screwed off the spindle. But I don't have a tool that can grip the fan nut where it is.
Secondly, the fan housing is in the way of removing the C-ring that holds the pulley wheel on its axle. This will be tricky because I don't have a tool to grip the holes in the C-ring.
I've got two science and engineering degrees and a 40-year engineering career. I'm well aware what learning is, thank you very much. I've designed and repaired many things over the years. However, I am very busy doing a full time job, and many other things in my scarce spare time. I did indeed search for information, and the manufacturers were not giving it out and the demonstration videos did not work with my particular dryer. There is not always the information needed. People are not going to make repair videos for every make and model of every appliance. So I can either (a) spend an open-ended amount of time on a dryer partially disassembled in my kitchen surrounded by growing piles of unwashed and dry or washed and damp clothing and an increasingly impatient wife, or (b) learn how to do it by watching an experienced guy fix it in an hour, then write it down here, thus making the solution available for the benefit of my fellow humans who own this particular appliance.
Rating personal hygiene and my loved ones highly, I chose clean dry clothes and a happy partner. If you don't have family and don't mind dirty underpants, you can make your own choice.
"Well, I'm sure I could work it out, given enough time, but it looked like a long time and I would have to buy tools as well"
Buying tools and working out methods is called learning. The first few times will be difficult but each project makes the next one easier.
Instead of paying to watch someone fix the dryer you could have learned how to find information, use tools learn concepts of operation.
Until you actually fix something your abilities will remain theoretical.