Tales From HelpDesk

Floz wrote 03/14/2016 at 18:22 • 2 points

[‎3/‎14/‎2016 1:05 PM] Admin : 
Good Afternoon User
HelpDesk told me you were having some trouble updating Citrix Receiver.
[‎3/‎14/‎2016 1:06 PM] User : 
Hello
yes
[‎3/‎14/‎2016 1:06 PM] Admin : 
If you're running Windows 7 at home, the process is normally pretty straightforward.
[‎3/‎14/‎2016 1:06 PM] User : 
That's what I thought but I guess Citrix doesn't like me 
[‎3/‎14/‎2016 1:07 PM] Admin : 
The Receiver Cleanup Utility should remove all components, and following a reboot a fresh install of Citrix Receiver should go through
If it doesn't, you may need to re-run the cleanup utility
I've seen it take two attempts to completely remove all components.
[‎3/‎14/‎2016 1:11 PM] User : 
Hi - I just sent you a screen shot of what my download file looks like after running the clean up twice
[‎3/‎14/‎2016 1:11 PM] Admin : 
That's not Windows 7
At a glance, it looks like you're running Windows 10
[‎3/‎14/‎2016 1:12 PM] User : 
Is that bad?
[‎3/‎14/‎2016 1:12 PM] Admin : 
Not at all, but in order to troubleshoot issues, we need to know what you're using from your end.
So, upon downloading the cleanup utility, when you run it, what output does it provide?
[‎3/‎14/‎2016 1:13 PM] User : 
I'm sorry what does ouput mean?
[‎3/‎14/‎2016 1:14 PM] Admin : 
when you run the cleanup utility, it should indicate that it is removing application components, registry entries, etc.
there are 5 workitems it must complete before you reboot
[‎3/‎14/‎2016 1:14 PM] User : 
Is that when the AS400 box pops up?
[‎3/‎14/‎2016 1:15 PM] Admin : 
it looks a bit like AS/400, yes
[‎3/‎14/‎2016 1:16 PM] Admin : 
Did you see a window similar to what's shown in the document?
[‎3/‎14/‎2016 1:16 PM] User : 
I am not sure what is says, it runs thru the process and then it asks if the yes or no question and I enter N and then I enter to t
[‎3/‎14/‎2016 1:17 PM] User : 
After I restart my computer I try to download citrix and that is when I get the message saying its already installed and to make changes I need an admin login
[‎3/‎14/‎2016 1:18 PM] Admin : 
You need administrative access to your own computer to many any changes, yes.
many/make*
[‎3/‎14/‎2016 1:19 PM] User : 
Maybe - I don't think I should
[‎3/‎14/‎2016 1:19 PM] Admin : 
Almost all major operating systems require administrative access to modify the application layer.
It's a standard feature.
[‎3/‎14/‎2016 1:20 PM] User : 

I will retry it