Have I told you how far JLCPCB will go?

A PCB manufacturer: “ It can be described as a "catastrophe" for PCB board suppliers when sealing off decisions keep adding up. “  How about JLCPCB? Who can tell? Nobody knows?

We marked down the important days

"in January,  the epidemic has not been controlled in China. JLC business department adopts work from home policy; PCB-SMT-Stencil factory workers insisted on production；most staff stay in hotels for their mandatory 14-day quarantine periods.

23/1  After the “No Closure Spring Festival” event to ensure normal operation, we have integrated workforce and material resources to concentrate the production line in two factories, one specializing in PCB and the other specializing in SMT(limited orders ). The flexibility has so far been able to restore its staffing levels to around 90% by mid-February.

29/1  Our company opened  "express pass" for the printed circuit boards utilized for electromedical equipment

30/1  Our 2020 IPC APEX Exhibition agenda in SanDiego USA  was interrupted because of the canceled flight.

12/2  Production of SMT assembly and stencils has been resumed.

A Big Concern -“transport hampered ”

“ DHL officially notified service resumed on February 5th, and the actual measurement will be determined on the 5th Feb. The official service time is 10th Feb.”

In February,JLCPCB fought a tough battle when facing shipping trouble and shortage of industry crews. Even we resumed operations much earlier than peer companies,  employers were insufficient to  keep up with the production capacity(they have been canceled the weekend and public holidays to resume production capacity for 4 weeks. )

Mr. Yuan, the CEO said: "4-layers PCB  had started fabrication. Originally, there were dozens of staffs, however, 3 stranded employees presented. Limiting multi-layer orders must be carried out. It is necessary to wait for a group of people to return on the 26th from the hotel. Trust me, the capacity will be settled !" That’s the reason why we have to postpone SMT and stencil orders

One more important thing is to maintain smooth communication with customers and partners to reduce the uneasiness and excessive worries about the outbreak. Even An email or a call consultation treated with care!

 "Can JLCPCB still make PCBs?" Yes, of course. We will never give up orders where logistics can go.

"Is there a virus on PCB?" According to current medical research, the virus can’t survive on goods.

"shipping too expensive, few choices, long wait!" I'm very sorry, but I'm currently working on more small package logistics.

“Sorry, your order has been canceled...”

“Sorry, we will refund you ...”

“Sorry......

However, “fault confessed is half redressed” doesn't work in the recent situation except the shipping problem resolved.  Let's take a look at the process of our war:

2020-02-04 11:31:24

Confirmed with DHL, the official reopen on 10th

2020-02-29 19:03:14

4PX delay reminder in the UK has been cancelled

2020-02-29 19:03:57

Italian epidemic logistics delay remind

.......

Yes, JLCPCB is facing challenges，countries are adopting sweeping measures, including full lockdowns, shutting down airports, imposing travel restrictions, and completely sealing their borders, to against the coronavirus. Obstacles are bigger than we thought. and we fasten the steps and reached a cooperation agreement with DHL （HK）which attain stable and efficient shipping service; meanwhile, we also connected with many dedicated delivery companies, provides an attractive delivery alternative with comprehensive services for intermodal transports between China and the world. Which offer our clients to make short-term adjustments. We also kept Logistic updates online via website and Facebook as well as Instagram. Small logistics issues left but no longer occurred dramatically.

“This is a real reason why the likes of jlcpcb are so competitive-they have built a very streamlined and efficient process fro order to shipping， which is also complimented by extremely efficient logistics for both sourcing materials as well as shipping finished products.” From a BLOGGER

Extremely efficient logistics& Incredibly cheap

Back to JLCPCB's clients， they are typically electronic engineers and small and medium enterprises (SMEs). Most of them have stayed with JLC for decades. you can see the answer to “Why JLCPCB is competitive?” We are optimizing customer experience & innovating ultimate PCB, which 100% meet the needs of the buyers. They demand of printed circuit boards with competitive pricing、consistent quality、incredible delivery. We made everything is available except for one thing: transport.https://jlcpcb.com/

Scene replay

2020-03-19 10:11:23

Suspend collection of shipments from the Philippines; Suspend collection of shipments from Sri Lanka

Canadian agents will implement the "no signature required" delivery service from March 16 until further notice.

2020-03-23 17:18:12

Because of logistics problem, we can’t send surgical masks or protective gear to some places.

What kind of measures did JLCPCB adopt to ensure shipping efficiency?

January	-connected with DHL/SHUNFENG pay close attention to all transport possibilities -The website and social media platform update the epidemic situation and logistics information to make the information transparent and reassure customers
Febrary	-opened up shipping adjustment for possible delivery alternatives/Address change for pick-up - 24hours/7 days of online Logistics consulting services
March	-opened logistics hotline and express delivery channels in some countries to replace Xinyou parcels and DHL parcels.
April	International logistics opened as many options as possible. FedEx, ems, Hong Kong DHL, and other special lines with low declarations allowed.
Everyday	- keep a careful watch on shipping channels and pioneer more

Across the globe, logistics networks show a glimmer of recovery, we still monitor the situation day-by-day together with our logistic partners. When more people are happy with JLCPCB service, “ Small profits but quick turnover”, then our price is getting down, that’s why Extremely efficient logistics& Incredibly cheap.

As far as JLCPCB could go, is to be a part of EE’s life

China accounted for more than 50% of international  PCB production. It’s an advantage for PCB suppliers. We want to seize the opportunity and do ourselves humbly. We are aggressive?! No! As the bottom of the industry chain, we are a little part of overall economic activity. JLCPCB's business philosophy has always been the same. "customer experience-oriented, be Humble, be innovative."https://jlcpcb.com/

How to be humble? We do have faith in putting customers first place is huge. For depth-in understanding，we listen, we negotiate, we act  ; For reducing friction, we optimize， we analyze , we solve. The data can tell: over 700,000  customers+Over 99% Satisfied rate.

How to be innovative?We innovate a lot of impossibilities! Makers and students' electronic projects are consistently sponsored by JLCPCB Sponsor Fund. At the same time, this kind of energy brings us innovative solutions，such as a software program, amazing PCB DIY projects, and articles, which can be enjoyed via Youtube，Insructable, Forum... We are learning from them. Like Adafriut Industry, who is working on boosting productivity as well as creating a healthier ecosystem. Their career is helping EE to be experts. Similar wish here to become a benchmark among PCB fields, who is gonna develop with electronic engineers, who is gonna promote the productivity.