07/28/2017 at 20:34 •
Joshua Lifton says:12:36 PM Of make them by hand. :)
sheffieldnick says:12:36 PM How do you keep backers happy, provide regular updates, etc. and still get actual work on moving the project forward? ;) Do you *need* someone dedicated to the communications?
Eric Moyer has joined this room.12:37 PM
Arsenijs says:12:37 PM I like this question, would like to know this myself =)
doug.leppard says:12:37 PM for one I designed around an existing enclosure worked well for the MVP
Joshua Lifton says:12:37 PM Someone has to own communications, but that shouldn't be their only job.
Joshua Lifton says:12:38 PM You have to be super responsive.
Joshua Lifton says:12:38 PM And super upfront about your status.
Joshua Lifton says:12:38 PM Don't hide anything or brush problems out of sight.
Joshua Lifton says:12:38 PM I recommend a meaty update at least once a week during the campaign and then at least once every two to four weeks afterward until you deliver.
Radomir Dopieralski says:12:39 PM you mean people like to see how the sausages are made?
Joshua Lifton says:12:39 PM Updates can be pics of your process, lamentations of delays, high fives of reaching a milestone, etc.
Joshua Lifton says:12:39 PM Yes.
Radomir Dopieralski says:12:39 PM provided they are all-organic artisanal sausages, I guess
Shayna says:12:39 PM Hah
Joshua Lifton says:12:40 PM Here are some examples I particularly like: https://www.crowdsupply.com/sutajio-kosagi/novena/updates https://www.crowdsupply.com/eoma68/micro-desktop/updates
sheffieldnick says:12:40 PM What do you think about setting a maximum number of orders during the campaign, so you don't accidentally have a run-away success and all the logistical/management problems of suddenly running a $1 million company?? lol
Joshua Lifton says:12:40 PM FCC testing is another question we get a lot.
Shayna says:12:41 PM batches* rather
Joshua Lifton says:12:41 PM I won't give certification advice here, but I'll say that many projects choose not to get it and treat their product as a development kit instead.
Arsenijs says:12:42 PM Have there been any problems with that approach?
Joshua Lifton says:12:42 PM On the other hand, some products require it. For example: https://www.crowdsupply.com/ugl/ultimate-hacking-keyboard/updates/emc-pre-compliance-testing-successful
Joshua Lifton says:12:42 PM No problems that I know of, but it has to genuinely be a dev kit.
sako0938 says:12:43 PM From what I read, just putting the board in a box doesnt count as a kit
Radomir Dopieralski says:12:43 PM where is the threshold?
Arsenijs says:12:44 PM What if being a development kit is one of the device's purposes?
Joshua Lifton says:12:44 PM That way is to build your production schedule into our system so that the delivery date automatically changes based on the number of orders placed.
sheffieldnick says:12:44 PM That sounds good :)
Joshua Lifton says:12:45 PM Be safe?
Joshua Lifton says:12:45 PM I advise being safe.
Shayna says:12:46 PM Well put
sako0938 says:12:46 PM Did they get UL listing?
Joshua Lifton says:12:46 PM No. It's a kit you have to put together yourself.
Radomir Dopieralski says:12:47 PM inside the box, "if you can read this, you are risking an electric shock" ;)
Joshua Lifton says:12:47 PM :)
Joshua Lifton says:12:47 PM Of course, Crowd Supply deals with products that generally aren't going to be found on the shelves of Target.
Shayna says:12:47 PM From a mysterious anonymous author: "What sort of advice does crowd supply typically provide to projects on pricing?"
Todd says:12:47 PM so the paper is itself electrified? ;)
Shayna says:12:48 PM don't read it and you'll be fine
Joshua Lifton says:12:48 PM Dealing with someplace like Target and their customers is a completely different story.
Joshua Lifton says:12:48 PM Regarding pricing, we are strongly opinionated. :)
Joshua Lifton says:12:48 PM We have two reasons for this: we want the project to succeed and we want to sell the product afterward.
Joshua Lifton says:12:49 PM We usually examine the BOM and suggest pricing accordingly. The final decision is the creator's, of course.
sako0938 says:12:50 PM Any rule of thumb markup rule?
sheffieldnick says:12:50 PM Do you subscribe to 2.5x COGS or similar?
Joshua Lifton says:12:50 PM Depends on the product and actual price range.
sheffieldnick says:12:51 PM Do you recommend selling with very little profit during a campaign to get the interest, and then increase prices for future orders? Or aim to pay wages and keep the lights on from day 1 ?
Joshua Lifton says:12:51 PM For most products, you'll want to offer a nice discount during the campaign, ramp up the price for pre-orders, ramp up again for retail sales, and have enough margin for some channel partners.
Shayna says:12:52 PM Another Q w/r/t UL listing from @sako0938 : "UL listing or CSA listing is expensive, and not always required for home users, is it worthwhile to do before crowdsourcing or after crowdsourcing has validated the product?"
Christopher Niemöller says:12:52 PM Example: BoM is $120, competitors are selling at $800 to $2k, would you go for 2k with a bit more functionality?
Radomir Dopieralski says:12:53 PM you can't say "I'm sorry, we miscalculated the price, here's the new one", can you?
Joshua Lifton says:12:55 PM For many people, they don't need the money, they just want an easy way to release the product, so they might have already paid for it.
Joshua Lifton says:12:55 PM If money is the main concern, I'd build it into the funding goal.
Christopher Niemöller says:12:55 PM Yes, thats my view right now
Christopher Niemöller says:12:55 PM I've developed all hardware and software
sako0938 says:12:56 PM Use it as a selling point, we need these margins in order to have a certified product in the end
Joshua Lifton says:12:56 PM @Christopher Niemöller You will receive a shipping confirmation email with a tracking number when your order ships. If you have more questions about shipping, please take a look at:
Joshua Lifton says:12:56 PM Weird.
Christopher Niemöller says:12:56 PM oO
Joshua Lifton says:12:56 PM Sorry about that - paste buffer mishap. :)
Christopher Niemöller says:12:56 PM No worries
Radomir Dopieralski says:12:56 PM EVERYTHING IS FINE PLEASE PROCEED
Radomir Dopieralski says:12:57 PM NOTHING TO WORRY ABOUT
sako0938 says:12:57 PM !
Joshua Lifton says:12:57 PM Hey, that could have been way worse than it was. :)
Shayna says:12:58 PM :)
Joshua Lifton says:12:58 PM Also, with market validation comes a great user base of advocates and early adopters.
Joshua Lifton says:12:59 PM It's amazing how supportive people can be when they back a project early on.
Joshua Lifton says:12:59 PM Also, you can get some really interesting partnerships coming out of the woodwork.
Joshua Lifton says:1:00 PM For example, the CORE2 campaign (https://www.crowdsupply.com/husarion/core2) is a nice robotics platform for individuals, but it's had two large companies whose names you'd recognize approach them as well because of the campaign.
Joshua Lifton says:1:01 PM There's a big difference between working on a neat project and announcing a neat project to the world.
Christopher Niemöller says:1:02 PM Thanks, I guess what I'm missing is a nice video and marketing :)
Joshua Lifton says:1:02 PM We do videos and marketing. :)
Jarrett says:1:04 PM I've got one more question!
sako0938 says:1:04 PM Thanks, had never heard of it before, and it seems like a good way to launch open source products!
Joshua Lifton says:1:04 PM Yay. Thanks.
Radomir Dopieralski says:1:04 PM thank you
Jarrett says:1:04 PM could you add a "next"/"back" button on backer updates? :D
Jarrett says:1:04 PM like: https://www.crowdsupply.com/kosagi/novena-open-laptop/irc-channel
Arsenijs says:1:04 PM Thank you, very informative!
Joshua Lifton says:1:05 PM We actually have a lot of plans for our project updates features - stay tuned.
Jarrett says:1:05 PM woo
Joshua Lifton says:1:06 PM Heading out for some lunch. I'll check in again when I get back. Thanks again all!
Jordan Bunker says:1:06 PM errr, Thanks!
07/28/2017 at 20:30 •
Shayna says:11:51 AM We'll get rolling in ~15 mins or so, to give people a few minutes to head over. :)
Joshua Lifton says:11:52 AM Sounds good.
Shayna says:11:53 AM Here's the Q&A Spreadsheet again just in case, y'all: https://docs.google.com/spreadsheets/d/1rQyrgYiTls3NnrgPDwYR1slN2jNU9jA8NsdsROO8LiM/edit#gid=0
doug.leppard says:11:53 AM hey we are ready now Josh can say something unimportant that can change our lives :)
Joshua Lifton says:11:54 AM I knew I woke up for a reason today...
doug.leppard says:11:54 AM how did you get into this?
Joshua Lifton says:11:54 AM Does this mean Hack Chat or Crowd Supply?
Joshua Lifton says:11:55 AM I'll answer both!
doug.leppard says:11:56 AM really crowd supply
Joshua Lifton says:11:56 AM I had the good fortune to meet Sophi and a bunch of the Hackaday team late last year, reconnected with some folks at Maker Faire Bay Area, and here I am.
Joshua Lifton says:11:57 AM Crowd Supply happened because my co-founders and I happily discovered we were living in the same city (Portland, Oregon) and all itching to do something in the hardware world.
Joshua Lifton says:11:57 AM This was late 2012.
Joshua Lifton says:11:57 AM Which was right when crowdfunding, especially on Kickstarter, was coming into the lime light.
Joshua Lifton says:11:58 AM :)
Joshua Lifton says:11:58 AM I'll pause.
Shayna says:12:00 PM "Crowd Supply helps hardware become products through their crowdfunding platform, promotion help, and fulfillment."
Shayna says:12:00 PM And this week's hackchat is appropriately ~Crowd Funding Your Amazing Product~!
Shayna says:12:01 PM Josh also has a PhD from the MIT Media Lab and holds a BA in physics & math from Swarthmore College.
shamylmansoor says:12:01 PM Hello from Islamabad, Pakistan,
Joshua Lifton says:12:02 PM Hello, and welcome.
Shayna says:12:02 PM Josh has worked on a lot of cool stuff prior to Crowd Supply also. Anything specific you wanna share?
Jordan Bunker says:12:02 PM ohhh! I love the Media Lab!
Joshua Lifton says:12:02 PM Fun place, for sure.
Dmitry has joined this room.12:03 PM
Stephen Inoue has joined this room.12:03 PM
Shayna says:12:03 PM Think we're ready to go!
Joshua Lifton says:12:05 PM Funny, I've been thinking a lot about education lately.
Joshua Lifton says:12:05 PM Swarthmore was fantastic and I still think it's a great place.
Joshua Lifton says:12:06 PM Definitely not for everyone, but I really enjoyed it and found all the support and resources I needed to pursue my interests. It was a formative experience.
Joshua Lifton says:12:07 PM Some people find it insular, but I thought that was the best part - it allowed me to really buckle down and dive deeply into academics.
Joshua Lifton says:12:07 PM So, thumbs up. :)
Shayna says:12:07 PM :)
Shayna says:12:08 PM Ok, if we're ready to move on to the next Q -- from @Andrew Bolin : "Any tips for getting NDA-ed info / obscure parts when starting out? Many suppliers don't want to deal with small players."
Joshua Lifton says:12:08 PM For people how don't know about Swarthmore, it's a small liberal arts college outside of Philadelphia and it has Quaker roots.
Joshua Lifton says:12:09 PM NDAs have their place in the world, for better or for worse.
Joshua Lifton says:12:09 PM However, I would urge you to avoid them if you can when designing a new product.
Joshua Lifton says:12:10 PM Obviously, that's not always possible, but often there are alternatives.
Joshua Lifton says:12:10 PM Building partnerships with bigger fish can help.
Joshua Lifton says:12:10 PM Any parts in particular anyone has in mind?
Joshua Lifton says:12:11 PM Obscure parts are a different story and kind of separate from NDA'ed parts.
sheffieldnick says:12:11 PM Hi. I tried to get datasheets on some Realtek ICs last year, but even after signing their NDA they didn't want to deal with such a small player :(
Joshua Lifton says:12:12 PM If you are designing around an obscure part, ask yourself if you should really be betting the product on something that's hard to find.
Joshua Lifton says:12:12 PM People keep secrets for irrational reasons.
Ted Yapo says:12:13 PM There's also the related issue of lousy datasheets and reluctance to support small fish with app. engineers.
Joshua Lifton says:12:13 PM Yep, those are also problems I think would quickly evaporate if companies were more open with their chipsets.
sheffieldnick says:12:14 PM What is so frustrating is that Realtek's competitors are completely open with their tech docs and really supportive, but their ICs are too expensive for my product idea.
Joshua Lifton says:12:15 PM Yeah, you end up paying one way or the other. The ground is shifting beneath us in this regard.
sako0938 says:12:16 PM Are the "open" chips too expensive for a one off products or at scale also?
Joshua Lifton says:12:17 PM Open-V is meant to be cost and performance competitive.
Joshua Lifton says:12:17 PM I should say that there are large companies paying close attention to many open hardware projects, including Open-V.
Dmitry says:12:17 PM Nowadays to be cost and performance competitive you have to sell millions of chips...
sheffieldnick says:12:18 PM Any advice about going to Chinese manufacturers direct for parts? e.g., alibaba ? I've had some amazingly cheap quotes, and even samples arrive, but getting accurate data sheets (or any tech docs) is proving a bit frustrating...
Shayna says:12:18 PM Ready to move on to the next Q, y'all? I know this is an especially interesting topic but just want to make sure we can get to the questions within our time.
Joshua Lifton says:12:18 PM Go for it.
Joshua Lifton says:12:19 PM We'll get back to this, I'm sure.
Shayna says:12:19 PM :)
Shayna says:12:19 PM @Ted Yapo asks: "Any thoughts on crowdfunding organizations supplying turnkey accounting solutions? - for others like me out there who like design and manufacturing, but have zero (negative?) interest in IRS issues."
Joshua Lifton says:12:19 PM This is something Crowd Supply has found itself doing more and more.
Joshua Lifton says:12:20 PM I was having a conversation the other day with a creator suggesting we set up something like the Software Freedom Conservancy (SFC) but for hardware
Joshua Lifton says:12:20 PM The main reason they wanted it was for accounting purposes, which can get very complicated when dealing with international teams.
Joshua Lifton says:12:21 PM We don't do tax advice, but we handle a lot of accounting for different projects.
Ted Yapo says:12:21 PM how does that work?
Joshua Lifton says:12:23 PM For a project that launches on Crowd Supply, fulfills through Crowd Supply (not required, but most projects do), and continues to sell through Crowd Supply (again, not required, but most projects do), then we essentially see every sale and fulfillment expense and tally everything up for the creators so they fully understand how much money they're getting.
Joshua Lifton says:12:24 PM That means, line item by line item accounting of every order.
Radomir Dopieralski says:12:25 PM that's what people are struggling with?
Joshua Lifton says:12:26 PM No, but they like us to do it for them. :)
sheffieldnick says:12:26 PM Do you do international fulfilment from warehouses outside the US, or are individual orders shipped direct to the customer from the US?
Shayna says:12:26 PM hehe
Joshua Lifton says:12:26 PM People struggle with communicating expectations and keeping their backers informed. We do a lot of work helping them with that.
Joshua Lifton says:12:27 PM We don't (yet) have warehouses outside the US, but it's something we're always on the lookout for. I suspect it will be inevitable.
Joshua Lifton says:12:28 PM We get that question a lot and the answer is both simple and complex.
Joshua Lifton says:12:29 PM The simple version is we do whatever we can. The complex version is something like:
Joshua Lifton says:12:29 PM - help you define your messaging so it will actually be interesting to people
Joshua Lifton says:12:30 PM - promote the project through our social media, newsletter, and cross promoted with other projects
Joshua Lifton says:12:30 PM - setup a pre-launch page and promote that
Joshua Lifton says:12:30 PM - help identify specific people and orgs that might be interested in writing or talking about the project
Joshua Lifton says:12:31 PM - reach out on your behalf to specific people and orgs if we have a good connection there
Joshua Lifton says:12:31 PM However, the number one thing that matters when it comes to marketing a crowdfunding project is...
Joshua Lifton says:12:31 PM project updates
Joshua Lifton says:12:32 PM I can't stress them enough. You have to have interesting, useful project updates on a regular basis.
Joshua Lifton says:12:32 PM The only restriction is that you need to deliver your product to all your Crowd Supply backers before you start selling anywhere else.
doug.leppard says:12:33 PM that makes sense
Shayna says:12:33 PM Fair enough :)
Joshua Lifton says:12:33 PM In other words, don't do this: https://www.theverge.com/2015/11/18/9758214/coolest-cooler-amazon-kickstater-shipping-production-delay
Joshua Lifton says:12:34 PM In fact, we actually help people get distribution elsewhere. It's good for our business.
Shayna says:12:34 PM awesome
Joshua Lifton says:12:34 PM Spreadsheets, it's all about spreadsheets.
Joshua Lifton says:12:34 PM There's a clear point at which injection molding makes sense.
Joshua Lifton says:12:35 PM We always encourage people to do the smallest batch size as they can for the first run of a new product.
Joshua Lifton says:12:35 PM Often, that means not using injection molding (if it's avoidable).
doug.leppard says:12:35 PM instead 3D print?
Joshua Lifton says:12:35 PM But that doesn't mean you are limiting your sales. If you sell a ton, great, but still make that first run relatively small.
Joshua Lifton says:12:36 PM 3D print, repurpose an existing enclosure, or CNC mill.